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HITTO TRIP INDIA Pvt. Ltd.
Chardham/Do Dham / Ek Dham Heli-tours are booked as per desired departure date ex-Dehradun however, passengers are advised to arrive one day prior to the yatra date in order to be on time and get all briefing done the prior journey. A complimentary one-night stay with Dinner at Dehradun is provided on the arrival date and the helicopter tour commences on day 02 from Dehradun.
We even strongly advise pilgrims to keep one reserve day after the completion of the yatra in order to cater for any lost day during the yatra owing to bad weather etc.
This is a daily fixed departure helicopter tour and all departure timings for each destination are pre-planned. Therefore, passengers must ensure to leave the hotel as per the scheduled estimated time of departure each day of the tour, or else the delayed or No show shall be treated as cancelled without any refund.
Helicopters flying pilgrims in the Chardham sector are mainly single-engine machines and the maximum seating capacity is 06 passengers + 01 pilot. Single-engine helicopters are debarred from flying the following VIP as per DGCA SOP (Standard Operating Procedures):
The maximum weight capacity of the helicopter is 450 kgs (excluding baggage weight). Passengers are taken on board depending upon the load, weather, temperature conditions, etc and the pilot's call shall be final. The total weight of all passengers on board must be within this limit. Hence, passengers are required to provide us with their exact weights with heavy clothes at the time of booking in order to shuffle passengers between helicopters to maintain the right weight of the helicopter for safe flying.
Only one baggage weighing a maximum of 5 kg is allowed per passenger. Guests are not permitted to carry suitcases or any other bags in the helicopter due to size constraints of boot space in a helicopter. Therefore, only duffle/handbags are to be carried on the tour. In view of helicopters' limited weight-carrying capacity, operators reserve the right to shuffle passengers between helicopters to manage the right weight for safe flying in the hills. Therefore, passengers traveling together may not be accommodated in the same helicopter flight at times on way to the same destination.
The operator reserves the legal right to deboard passengers, who are unruly, abusive, intoxicated, sick, mentally unfit, or whose boarding is deemed unsafe for the flight. No refund shall be applicable to the such passenger(s).
Perfect load factor is always maintained by helicopters while flying over mountains for safety reasons and is more adhered to commercial flying. 75 kgs /- per passenger is the prescribed average weight of a passenger along with their handbags while flying within a group of 06 or fewer. Although any passenger beyond 75 kg can be flown by paying extra weight charges and taking up the tour.
The pilgrims are charged per seat basis on a double/twin accommodation sharing basis at all destinations and the separate single occupancy room if any, shall be chargeable:
Children below 02 years are treated as infants and are accommodated free of charge along with guardians. For verification of the age of the child, ID proof/birth certificate shall be checked before boarding. Children above 02 years flying by helicopters are considered adults as per DGCA SOP and are thus charged at par with an adult. Moreover, there are no provisions for any discount for senior citizens.
Hotels at all destinations except Dehradun are non-star category but are the best available as of date with all amenities including Western Commode, cozy mattresses & hot running water. The package includes the accommodation in twin/double sharing & meals (Non-Onion Non-Garlic) only for the nights mentioned in the final itinerary and any extension beyond the same due to any reason whatsoever, shall be chargeable to the guests on an actual/ direct basis by the hotel.
Land transfers at Dehradun & Gangotri are by Innova, whereas suitable local cabs are used in Sersi/Phata/Guptkashi (Helicopter bases of Kedarnath) & Badrinath.
Carrying of Aadhar card is a must for an Indian, whereas a passport shall be necessary in the case of foreign nationals & NRI.
Network connectivity at Harshil & Badrinath is poor and BSNL & Jio are the main telecom services active in the region.
All temples in the Chardham sector are located at a high altitude of about 10,000 feet and thus the passengers are advised to consult their doctor before commencing the journey and not to forget to carry their personal medication as prescribed. However, the Government of Uttarakhand shall be operating local medical centers' at Chardham Circuit to attend to any medical emergencies.
Guests are advised to carry heavy woolen because the temperature drops drastically during the night. There are no set guidelines for clothing to be worn within temple premises but the formal clothing should be comfortable & trekking-friendly.
COVID-19 protocols shall be followed by the passengers and the operator as well as per prevailing government guidelines. Boarding can be denied to the passengers without refund if found not adhering to the same.
Note: The cancellation and refund policies are drafted after having carefully catered to the different policies of all aviation companies operating Chardham helicopter tours within Uttarakhand. The cancellation fee is charged to compensate for the loss of seats and revenue due to sudden cancellations resulting in empty or throw-away cost-priced seats on the entire tour.
| Time of Cancellation | Refund Policy |
|---|---|
| Any moment after booking with an advance | Policy applies as below based on days remaining. |
| 30 days or fewer prior to travel date | 30% cancellation and 70% refund of total tour cost. |
| 15 days or fewer prior to the travel date | 70% Cancellation and 30% refund of total tour cost. |
| No show or after commencement of the tour | 100% Cancellation and No refund of total tour cost. |
Note on Force Majeure Refund: Full refund minus 15% of the tour cost (Services and flight management charges) shall only be applicable if the entire tour gets cancelled due to bad weather/International/ National / State emergencies or force majeure reasons.
Request for replacing passenger or rescheduling the booking shall be entertained subject to suitability of body weight and the availability of seats but only after payment of 20% extra of the tour cost. No refund shall be applicable if the request for rescheduling/replacing is not processed owing to different reasons within 24 Hrs from its first official notification and the pilgrims don't wish to fly on previously reserved dates with original passengers.
In case passenger(s) test COVID positive or the yatra gets terminated by the government or any National or State emergency is imposed, there shall be no refunds applicable beyond the refund policies mentioned above. However, passengers shall be provided with a credit voucher against the amount (Applicable refund minus service and flight management charges @ 15% of total cost), which shall remain valid for one year from its issuance, and can be utilized against any other helicopter tours or charter services by the passengers or any of their friends/relatives.
Safe flying in hills is subject to many Force Majeure factors like bad weather, delayed Air Traffic Clearances / Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), a sudden occurrence of technical snag in aircraft, illness to flying crew or even delayed reporting by the passengers at the helipads. Therefore, passengers must be prepared to face any eventuality in such scenarios and cooperate with the crew & operator.
Disputes: Disputes as to legality, interpretation, application, or performance of service or any of its terms and conditions shall be governed by the laws of Dehrdaun Jurisdiction.